Shipping policy

SHIPPING POLICY

Urban Supply delivers cleaning and janitorial products throughout mainland UK.

Delivery areas

We currently deliver to mainland England, Scotland and Wales.

We do not currently offer standard delivery to Northern Ireland, the Scottish Highlands, UK islands or addresses outside the UK. If you are unsure whether we can deliver to your address, please contact us before ordering.

Delivery times

Most orders are dispatched as quickly as possible and estimated delivery times will be shown where available.

Delivery times are estimates and may vary depending on the product, supplier, courier and destination.

Unless a different delivery timeframe has been agreed with you, orders will be delivered within 30 days in accordance with applicable UK consumer law.

Delivery charges

Delivery charges will be clearly displayed at checkout before payment is taken.

Charges may vary depending on the size, weight and destination of the order.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Some orders may be sent in more than one parcel or through different delivery partners.

Multiple-item orders

If your order contains multiple products, items may occasionally arrive separately. You will not be charged additional delivery costs unless this was clearly stated before purchase.

Delivery delays

We will make reasonable efforts to meet estimated delivery times. However, delays can occasionally occur due to couriers, weather, stock availability or circumstances outside our reasonable control.

If there is a significant delay with your order, please contact Urban Supply and we will investigate it.

Incorrect delivery details

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that changes can be made once an order has been dispatched.

Lost or damaged deliveries

If your order has not arrived within the expected timeframe, or arrives damaged, please contact us so we can investigate with the delivery provider and arrange the appropriate solution.

Contact

For questions regarding shipping or delivery, please contact Urban Supply through our Contact page.